CS-OS / Overview
Real data
Customer Service OS

Your customer service,
in one place.

Overview

See what needs your approval and whether the assistant is ready to work.

Open conversations
Readiness and queue
How your assistant is doing
real models · Sonnet 4.6 + Haiku 4.5
How these numbers are calculated
What your assistant did recently
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Assistant settings and safeguards
Assistant status
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How replies are handled
How this widens
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How the assistant can take on more
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Not right?

If your assistant is getting things wrong, tell the team that runs it. This does not go into your own escalation queue.

Decisions shown are what the component actually returned (real models, temperature 0), not gold labels. The never-auto safety floor is enforced in code and cannot be relaxed from config. Data served from the separate cs-os-data testbed.

Sensitive messages always go to a person. Open a conversation to review its suggested reply.